Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.
After this customer service certification course, delegates will be able to:
Recognize what ‘customer service excellence’ really means – to you and your customers;
Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing;
Understand and shape the role of each employee in the customer value chain;
Identify ‘best practice’ in managing different customer situations, including complaints;
Motivate and maintain morale in front-line customer service staff and teams;
Integrate all aspects of your organization to manage and exceed customer expectations;
Develop, motivate and inspire customer-value staff to deliver high quality consistently;
Measure and assess how well customer service standards and objectives are being achieved;
Overcome internal communication barriers;
Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards.
he program has an optional AAPM (American Academy of Project Management) professional customer service certification called MPM in customer service.
The duration is for 4 days, and cost N185,000 inclusive of professional certification.
The other option is to attend the first 2 days customer service intelligence workshop and get a certificate of attendance.Duration 2 days,Cost N65,000.
+234 01 293 3181, +234 803 359 6025
Plot 21 Peace Avenue, Oshorun Heritage Estate, off Channels TV Avenue, OPIC Isheri North, Ikeja, Lagos